virgin media wall socket installation. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. virgin media wall socket installation

 
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your homevirgin media wall socket installation  The cable on the right looks like is for a Freeview TV antenna

Socket should be on the underside. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. No Virgin Media Wall socket . Your photo shows a TV aerial socket which would not be suitable for VM. Hello, I'm trying to set up my Virgin Media broadband. My Virgin Media App. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. 95 when taken with an 18-month contract on the line rental, which costs from £17. Could I book an engineer and what number - 5155510. In response to Llfamily. I make the order with Quick Install, but I don’t have any wall socket in my house. Thank you very much 🙂. We would like to show you a description here but the site won’t allow us. I don't have a virgin media wall socket and this is stressing me out. I ordered a broadband only package because it said I could self install the kit. Please keep an eye out for an envelope at the top right corner of your Forum page. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. It seems that I need an electrian to install a wall. Account - Mobile. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It's obviously missing a case/cover and looks quite old. 3 weeks ago. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. You may need to use the spanner provided. If an engineer is offered - accept that. I was told when purchasing the broadband package that fibre was available here. Openreach would normally use the existing route that your telephone line would take. Options. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Quick tips on prepping for Virgin Media technician's visit. on ‎01-02-2023 14:26. I can’t find any trailing cable at all. The answer is yes. It covers topics such as remote control, recording, apps, settings and troubleshooting. This box is identical in make and size. Package arrive today and realized I don't have a VM wall socket to. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Your connection box is usually put in the living room on the wall. Account - Cable. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Don’t plug the power cable into a plug socket yet. Follow these simple installation steps for your Virgin Media home phone set up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The second two black cables are from a satellite dish, used by. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Virgin Media. However, I do not have any of the specified wall sockets available. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Also routing cables/wireless. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Plug into the Virgin Media wall socket. D01 C9W8. When I proceeded to set up my Hub 3 I quickly realised that. Everything you need is posted to you. Browse Virgin Media Virgin Media Community. provided, I shall give them a call tomorrow. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Very poor advice. Or wait here a day or two for a VM Mod to pick this up. I am hoping a membe. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Last up, we need to get your phone connected. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Indeed, I just took further photos which may help illustrating. Browse Virgin Media Virgin Media Community. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. These enter my house via an air brick/vent very close to. Would I be able. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Push the white cable with the black label into the Hub. Installation problems. Account - Cable. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Turn on and start the hub. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Media; My Virgin Media; Shop;. - 5250024 It has two outputs on the left of the wall box. Push the white cable with the black label into the Hub. I recently got Virgin broadband installed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This'll only take a few moments. However the wall. screw the master socket back to the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Getting Connected with Virgin Media is easy when you have a wall socket. Options. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Dec 24, 2009. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. - 5250024Got my virgin media self install kit but I don't have a virgin socket. Joining in Options. Joining in Options. . com email address to different Virgin account. ahhh the rubbish that is CS - you could try this. That is a rooftop aerial outlet for Freeview TV. The other is marked TV, & this is used for TV & Broadband. You'll also receive your contract either by email or by post to check and sign. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Stay safe online. Finally, they'll complete the setup to make sure it's all working. But I have no Virgin Media Wall socket in my - 5339557. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Reply. Various cable mediums are used in modern systems to transmit data. 0 Kudos. correctly to the Virgin Media wall socket, please follow these instructions to get set up. on ‎03-12-2022 10:11. Virgin media wall socket for broadband is not what js shown on the installation guide. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Within 30 daysOn top of that, Virgin Media also offers a self-install option. SpeedWe would like to show you a description here but the site won’t allow us. This video will show you how to install a Virgin Media extension cable. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. These enter my house via an air brick/vent very close to. I don't work for Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). My Virgin wall socket just have phone line, didn’t get. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. You should see a welcome screen, then the Virgin Media start up screen. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. The first thing is to start making alternative arrangements for your internet connectivity. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I am trying to set up our wifi. So yes, following many takeovers, this is now your Virgin Media connection. 2. New to the UK and just moved into our first home here. Stay safe online. It should be free of charge. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Suitable for a range of multimedia installations. Next, connect the power cable. The engineer will bring everything needed to install your Virgin Media services on your chosen day. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Browse Virgin Media Virgin Media Community. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. You can also check for a loose cable as not all properties have a socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. 0 Kudos. TV box - 15 mins. Options. We would like to show you a description here but the site won’t allow us. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. What I need to do? - 5432597. I have received my quick start-up kit. Just moved in to new (rental) flat. Virgin Media engineer installation. While it's possible to add inclusive calls. We would like to show you a description here but the site won’t allow us. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Whichever is the most suitable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Ordered VM broadband and was recommended by the website to select the self quick install option. on ‎27-10-2022 09:24. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Just plug the Powerline 1000 into any electrical outlet then plug in. Got my virgin media self install kit but I don't have a virgin socket. on ‎15-11-2022 18:53. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I can only find the TV socket. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. . We would like to show you a description here but the site won’t allow us. There are multiple different branded wall boxes inside our flat but none. Re: My Flat doesn’t have wall socket. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I'm a Very Insightful Person, I'm here to share knowledge. Switched On Families. The top “capped” one is marked FM & has been disused since cable went digital. 168. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. We would like to show you a description here but the site won’t allow us. Account - Cable. You can just disconnect the flylead from the isolator tho as it has a barrel on it. • Take the red-banded end of the isolator cable and push it. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I have my original wall box still that has the CableTel logo. Solved no virgin media wall socket at installation community 4832746. You can also identify a split socket looking at the side. All the wall sockets I can see are for BT. Plug the cables into the Hub. 1. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. 4 weeks ago. connector cable from the wall socket, as we’ll be re-using that later. You need a small spanner to remove this. Almost done. on ‎03-08-2020 18:05. I was told when purchasing the broadband package that fi. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Get the Hub ready by connecting the wires. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. My broadband and stream box just arrived. We would like to show you a description here but the site won’t allow us. 1. Call the pre-installation and delivery team on 0800 052 1734 explain. Virg Media installation: Here's whatever them need to perceive. 1. QuickStart, set up and connections. D01 C9W8. Hello, my isolator cable does not fit into the virgin media wall socket. Reply. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Both your fibre cable and Wi-Fi router will be plugged into this. The cable terminates on a box indoors wherever you want it, within reason. Engineer installations. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Working hard to help connect the nation, shop our offers and order online. The answer is yes. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But I have actually managed to get through to the technical team over chat. Can I have engineer visit and setup it? Thanks. QuickStart, set up and connections. Plug into the Hub. . Virgin Media;. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. We all know and love the internet and TV services that can enter our homes through entry points. I don't have a virgin media wall socket and this is stressing me out. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The new fibre phone line is designed to work with the same phones as the old copper line. Hi, I have ordered a self installation kit for broadband and landline. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Back a step. Just push to fit. Push fit the VM-supplied lead onto the socket. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I had bought a VM broadband and used self installation but saw that my VM socket was not round. But I don't think I have any Virgin Media Wall sockets in my house. Sorry to hear of the install delay caused by the wall sockets missing. 18-02-2023 10:23 - edited ‎18-02-2023 10:33. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 3 weeks ago. . cable from wall. Gary71. You need a small spanner to remove this, then push the provided connector over the exposed end. Don’t plug the power cable into a plug socket yet. Getting started & FAQ. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Options. I have only got one rectangular shaped white socket. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Feb 22, 2022. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. on ‎03-08-2020 18:05. #1. #2. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Pop the power cable into a nearby plug socket, and turn it on. Reply. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Direct Save Telecom offer new phone line installations for £39. No Virgin Media have their own network which is separate to Openreach`s. Networking and WiFi. Trouble shooter. There must have been a previous installation or you would not have been offered a self install. £ 9. Options. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. All. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. The wall socket has a thick plug bit. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. 388. Call the pre-installation and delivery team on. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Step 2: Order your TalkTalk Broadband service. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Options. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Adduxi. You need something called a barrel to connect the two. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Pop the power cable into a nearby plug socket, and turn it on. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Call the pre-installation and delivery team on 0800 052 1734. We all know and love the internet and TV services that can enter our homes through entry points. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. 04kg, it will easily fit under – or even alongside – any TV. 0 Kudos. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. I am going to cancel. This promotion means you won’t pay the usual setup fee of £35. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Re: No virgin media wall socket. . We installed our router etc ourselves. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: How to book an engineer. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Professional. Hello, We recently moved into a house which has this box connected to the router. Explain what needs to be done and book an engineer visit. Plus, again optionally, a cable will be run to a phone socket for the phone service. If you have more than one located on different floors, try to place one directly over the other. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 11-11-2022 12:53 - edited ‎11-11-2022 12:58. . 2 weeks ago - last edited 2 weeks ago. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Back a step. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I have signed up as a new user for Virgin Fibre. The two sockets on the wall on the RHS are telephone sockets. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Installation Steps. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Don’t plug the power cable into a plug socket yet. Most of our customers receive their bills via E-billing. This is designed to push over the existing screw connector the outlet has. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. - 5250024It has two outputs on the left of the wall box. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Call the Pre-installation and delivery team on 0800 052 1734. 5. We'll tell you how long it takes, that you'll need, and that to expect. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. I don't longer work there. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Turn on your TV and get connected. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . 50 per month. If it’s not a technical issue you need help with then we’re here to support you on. Options. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Take the red-banded. Sign in;. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Summary of Contents for Virgin Media Virgin TV V6. The box and cables may have been removed by the previous occupiers. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. They'll then install a fibre socket inside. A Virgin Media wall socket is simply a point of entry into your home. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Please there is no virgin media wall socket and I don't know how to go about the installation. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. com. Great staff. Hi Virgin Media Team, Hope you are well. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Options. Local.